Privacy Policy

Effective Date: March 6, 2025

1. Introduction

This Privacy Policy explains how Operation Deep Sleep™, operated by Claritova™, a brand under Zervy Ventures™ (“Company,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information in compliance with applicable privacy laws, including:

General Data Protection Regulation (GDPR) (EU/UK)
California Consumer Privacy Act (CCPA) (USA – California)
Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)
Australian Privacy Act (Australia)

By using our website, services, or engaging with our emails and programs, you agree to the collection, use, and storage of your information as outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number (if provided), mailing address.
Account Data: Login credentials (if applicable), preferences, and settings.
Transaction Data: Purchase history, billing details, and payment information (processed securely by third-party payment providers).
Technical Data: IP address, device type, browser type, operating system, and website activity through cookies and analytics.
Marketing & Communication Data: Preferences for receiving promotional emails, surveys, or updates. This includes explicit consent for marketing emails, promotions, and related products from both Operation Deep Sleep™ and the Claritova Wellness Network™.
User-Generated Content: Feedback, testimonials, or responses to our emails or surveys.

3. How We Use Your Information

We use your personal data for the following purposes:

To Provide Our Services: Delivering content, email sequences, and educational materials.
To Process Transactions: Managing purchases, subscriptions, and payments securely.
To Improve Our Offerings: Analyzing website traffic, engagement, and program effectiveness.
To Communicate With You: Sending updates, newsletters, offers, and account-related information.
To Comply With Legal Obligations: Protecting against fraud, ensuring regulatory compliance, and enforcing our policies.
For Marketing Purposes: If you opt in, we may send promotional content related to our services, sleep programs, and wellbeing tools. You can unsubscribe anytime.
To Ensure Compliance With Anti-Spam Laws: We comply with CAN-SPAM (USA), CASL (Canada), and GDPR (EU/UK) by ensuring clear opt-in and opt-out options for email communications.

4. Email Marketing & Communication Practices

Explicit Consent Required: We only send marketing emails to users who have explicitly opted in by checking the appropriate box during sign-up or confirming their interest.
Opt-Out & Unsubscribe: Every marketing email includes an unsubscribe link. Requests to unsubscribe are processed immediately.
Email Tracking for Course Progression: Email tracking (opens and link clicks) is automatically enabled to ensure proper course delivery and personalized user experience. This tracking is required to determine progress within educational sequences and cannot be disabled.
Third-Party Email Services: We use third-party email services (such as Amazon SES, MailerSend, or Mautic) for secure email delivery.
Promotional Consent: By checking the box during the sign-up process, users agree to receive promotional emails about related sleep programs, wellbeing tools, and exclusive offers related to Operation Deep Sleep™ and the Claritova Wellness Network™.

5. How We Share Your Information

We do not sell your personal information. However, we may share it in the following cases:

With Service Providers: Third-party vendors (e.g., email marketing platforms, payment processors) that help us operate our business.
With Legal Authorities: When required by law, court order, or to protect our legal rights.
With Business Partners: If you engage with a product or service we recommend, your data may be shared with that provider (only with your consent), including services from The Claritova Wellness Network™.
During Business Transfers: If we merge, sell, or restructure, your information may be transferred to new ownership under the same protections.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request data deletion at any time (see Section 7).

7. Your Rights & Choices

Depending on your location, you may have the following rights:

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Update or correct inaccurate information.
Right to Deletion: Request deletion of your personal data (subject to legal obligations).
Right to Restriction: Limit how we use your data.
Right to Opt-Out of Marketing: Unsubscribe from marketing emails using the link in our emails.
Right to Withdraw Consent: If you previously consented to data processing, you may withdraw at any time.

To exercise your rights, contact us at contact@OperationDeepSleep.com.

8. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online system is 100% secure. If you believe your data has been compromised, contact us immediately.

9. Cookies & Tracking Technologies

We use cookies, web beacons, and tracking technologies to improve our website experience and marketing effectiveness. You can manage cookie preferences via your browser settings.

Essential Cookies: Required for core site functionality.
Analytics Cookies: Help us understand usage patterns and improve services.
Marketing Cookies: Allow us to personalize promotions (opt-in required).

For more details, refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this policy periodically. Changes take effect upon posting. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Information

For privacy-related questions or requests, contact:

Operation Deep Sleep™, Claritova™, and Zervy Ventures™ are trademarks of Zervy Ventures™. Unauthorized use is strictly prohibited.